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FAQs

Need-to-Knows:

Your Hy Questions Answered.

At Hy, we’re all about making things simple and effortless. For any in-room how-to’s, we’ve got you covered with easy-to-follow guides:

Absolutely! Book directly with us, and we’ll match any lower price you find. Plus, enjoy a complimentary Grab ’n’ Go breakfast as our thank-you.

Yes, your furry friends are welcome at Hy! A £20 nightly fee applies, and we kindly ask that pets are supervised during your stay.

Every apartment includes a washing machine, kettle, microwave, ironing board, fridge, stovetop, oven, kitchenware, toaster, showers, and a TV.

  • Flexible Direct Rate: Flex bookings can be changed or cancelled until 3pm, 3 days (72 hours) prior to arrival. Free changes or cancellations up to 72 hours before arrival
  • Hy Life Member Rate: Non refundable rate
  • External Bookings: Refunds depend on the policy of the third-party site you booked through.

Yes! Stay 7+ nights, and you’ll receive 15% off.

Hy is an apartment hotel, offering you independence and comfort. Cook in your private kitchen or explore local restaurants at your leisure. While we don’t provide room service, our on-site reception is always ready to assist.

Dive into our pool, unwind in the jacuzzi, detox in the sauna or steam room, or work out in the gym. Spa treatments are available from PURESPA for the ultimate relaxation.

Every guest enjoys one complimentary 1-hour slot—your escape to unwind.

Choose from two hamper options—pancakes or M&S—perfect for your apartment kitchen. Short on time? Our Grab ’n’ Go breakfast includes Starbucks coffee and a croissant.

Absolutely! Enjoy internet, included in your stay.

Yes, St Annes is a quiet, safe area ideal for families.

You’ll find us at 318-328 Clifton Dr N, Lytham St Annes FY8 2PB, just a 5-minute walk from the beach and a 10-minute drive to Blackpool.

Yes, we provide free on-site parking.

We have fully accessible apartments (202, 303, 402, and 403). For priority booking, call us directly as third-party systems may not account for accessibility needs.

Aldi is just across the street, with Sainsbury’s a 6-minute walk away. The local high street is only 5 minutes walk from Hy.

St Annes Train Station is a 7-minute walk, and the Blackpool-Lytham bus line is right across the road.

Yes! Let us know before your stay or ask reception at check-in.

Absolutely. Hy’s apartments combine independence and home comforts, making them perfect for professionals.

Every apartment features a spacious table for work or dining.

Not at the moment, but we hope the comfort of your apartment meets your needs.

Check-in is from 3 pm, but feel free to store luggage at reception if you arrive earlier. Check-out is at 11 am.

Yes, this is available for a small additional fee.

Not yet, but our friendly reception team is here to welcome you!

Reach reception directly via the chat link in your confirmation email, or drop by our 24/7 front desk.

Use the chat link in your confirmation email to connect with our reception team.

If your pet damages anything, you’ll be responsible for replacement costs.

Rooms are professionally cleaned and disinfected between stays using commercial-grade antibacterial products. A first aid response is always available for emergencies. Fire alarms connected to a central system.

Sign up for Hy Life and enjoy 15% off direct bookings, free breakfast, and access to exclusive giveaways.

Yes! We run a yearly Black Friday sale and other competitions exclusively for Hy Life members.